Introduction
At LUPA CONTAINER, we want you to be completely satisfied with your purchase. This Refund and Returns Policy explains your rights and the procedures for returning products or requesting a refund.

Returns

  • You may return items within 14 days of receiving your order.
  • Items must be in their original condition, unused, and in the original packaging.
  • To initiate a return, please contact our customer service at kontact@lupacontainer.pl.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 14 business days.
  • Shipping costs are non-refundable, except if the return is due to our error or a defective product.

Exchanges

  • We offer exchanges for items that are defective or damaged.
  • To exchange an item, please contact our customer service team.

Non-Returnable Items
Some items cannot be returned, including:

  • Custom-made or personalized containers
  • Digital products or downloads

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a description and photos. We will arrange a replacement or refund.

Shipping Returns

  • You are responsible for return shipping costs unless the item is defective or the return is our error.
  • We recommend using a trackable shipping service for your return. We are not responsible for items lost in transit.

Contact Us
For any questions regarding our Refund and Returns Policy:
Email: kontact@lupacontainer.pl
Website: https://lupacontainer.pl

Effective Date: January 17, 2002